Often a product bought on the Internet can disappoint us by not living up to our expectations, either because of its appearance, defects or even fraud. It is therefore possible to give up on your purchase and then refund the product, with the Compra Garantida Program, which offers free returns within 28 days, and this process has become much easier with the new Mercado Livre agencies across the country.

How to refund a product from your computer:

• Access the free market website, this can be done by entering this link: "www.mercadolivre.com.br";
• Click on the "Shopping" button;
• Now, on this new screen, click on the desired order and choose the "View Purchase" option;
• Below all the information about your product, click on the "Return for free" button;
• Then give the reason why you want to refund the product, click on "Confirm" and then "Continue";
• If you are really sure that you want to do this, click on "Confirm Return".

How to refund a product on your cell phone:

• Open the Mercado Libre app. If you don't have it, download it from the Playstore.
• Then tap on the three little bars at the top left of your screen;
• Tap on "My Purchases"
• Select the product you want to refund;
• Now give the reason why you want to refund the product, depending on the option you need photos or videos;
• Then confirm how the product will be refunded and click on "Continue";
• Pack the product in the same way as it was received and then select the place where you want to deliver it, this place will be a free market agency.
• Confirm again that you want to start this process, if you are really sure, press "Confirm Return", you will now have 5 working days to deliver the package, you will also be given a QR code to show at this time.